Client Relations Manager (Customer Focus Lead)
£30,000 per annum plus commission
40 hours per week
The Maples, Randlay Avenue, Telford, TF3 2LT
Role Overview
Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community? Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career – enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!
We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in The Maples.
Responsibilities and Duties
Meeting discharge teams at NHS and private hospitals
Involvement in and liaison with discharge teams around referrals for our enablement suite
Ensuring all businesses in the area know who we are and what we do
Fostering fantastic relationships with social work and mental health teams
Creating community events in order to break pre-conceptions of care homes
Supporting the Home Manager and Customer Experience Leads to create purposeful activity
Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook
Driving scores high on Google reviews and Specialist Market tools
Thinking outside the box – e.g charity days, supporting community drives or walking 26 miles!
Being the face people trust to help get solutions to their needs
Creating information events for older people and their families in the community
Ensure the home is fully occupied
Ensure the budgeted rate is achieved
Skills, Qualifications and Abilities
Strong verbal and written communication skills.
Experience within a similar environment desirable
You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'
Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for two years now, we currently have four homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
The Maples opened in May 2023; a 70-bed nursing and dementia specialist care home in the heart of Telford, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens with ducks living there, The Maples is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Maples.
Benefits
1/2-day off to start your birthday celebrations early
Blue Light Discount Card
28 days annual leave (pro rata)
Contributory pension
Salary advance scheme
Dedicated Learning & Development
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice
Closing date for applications: 1st February, 2026
REF-(Apply online only)