Here at Fortem Solutions we're currently recruiting for a motivated and professional Branch Administrator to join our new Amplius Housing Group contract, based in the head office in Rushden. This role is initially on a fixed term contract until the end of November, however there's a possibility it will become permanent for the right person. In this role, you will provide high‑quality administrative support, assist core workstreams, complaint investigation which includes drafting of written responses and coordinate key tasks to ensure the smooth day‑to‑day running of the branch.
The Client
Fortem’s successful contract with Amplius supports nearly 15,000 properties, this includes Repairs & Maintenance, Voids, Complex Works and FRA workstreams with additional Planned Works and Preventative Maintenance as well.
Duties & Responsibilities
* Maintaining a range of spreadsheets and ensuring all information is accurate and consistently up to date.
* Supporting HR administration by tracking out‑of‑hours activity, including daily overtime and standby rotas, as well as monitoring holiday and sickness records.
* Keeping the line manager informed of any outstanding, unusual, or extended leave.
* Supporting the Branch Support Manager with reporting requirements and the smooth day‑to‑day running of the branch.
* Complaint investigation which includes drafting of written responses.
* Assisting with new starter inductions and completing termination documentation for leavers.
* Providing cover and support to other areas of the Operational team when required.
* Delivering general support to other areas of the business as needed.
* Managing procurement of uniforms and stock.
* Attending meetings as required, acting as minute‑taker and ensuring accurate and timely circulation of minutes.
What You Will Need
Essential Criteria:
* Previous experience in an Administrative role.
* Proficient in MS Office, particularly Excel, Word and PowerPoint.
* Strong understanding of accurate record‑keeping for compliance purposes.
* Professional telephone manner.
* Experience using email systems.
* Strong written and verbal communication skills.
* Target‑driven, with the ability to work to strict deadlines.
* Strong analytical and problem‑solving capability.
Desired Criteria:
* Experience within the social housing sector.
* Previous experience using MS SharePoint.
Benefits
* 25 days annual leave + bank holidays + your birthday off (34 days total)
* 26 weeks full pay maternity leave
* 8 weeks full pay paternity leave
* Annual pay reviews
* Discounted gym memberships at national and local gyms
* Up to £3,000 colleague referral fee
* Vast directory of training on bespoke in‑house Learning Management System
* 24/7 access to GP appointment for you and your immediate family from Day 1
* Private Pension with Employer contribution of 3-6%, Life Insurance and direct access
* Private healthcare and dental care
* Cycle to work scheme
* Retail and mobile phone provider discounts
Who We Are
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home. Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. We believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
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