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Senior Technical Architect - ServiceNow, Telford
Client: HMRC
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
To apply directly for this role, please visit Civil Service Jobs and quote ref no.
Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this opportunity to join HMRC, one of the largest and most dynamic IT infrastructures in Europe, and a leading digital tax authority.
This is an exciting chance to join HMRC's Architecture community, supporting a large-scale transformation impacting customers and staff.
The Team
Our role is within the Chief Digital & Information Group (CDIO), which aims to run a secure, flexible, and modern IT estate that enables innovation and meets evolving needs. The Service Central & Technical Services (SC&TS) team handles digital strategy and IT services to create effective systems and services.
Role Overview
As a Senior Technical Architect, you will be responsible for the technical design of solutions on the ServiceNow platform, including interfaces and integrations. You will ensure solutions meet standards, are resilient, and secure. Collaborating with other architects, you will support and provide design solutions to technical challenges, understanding the technologies and architecture strategy to support your work.
You will work closely with development teams, business partners, and IT colleagues to ensure operational delivery and strategic alignment. You will also contribute to the integration of IT systems to improve efficiency, reduce costs, and enhance user experience. This is a pivotal time as HMRC plans to expand ServiceNow capabilities to support organizational transformation and strategic goals.
Person Specification
You should have a proven track record in delivering customer-focused technology changes with a focus on quality. Excellent communication skills are essential, with the ability to explain technical details to non-technical audiences. You should be a credible, influential team player, self-motivated, and committed to continuous improvement.
Main Duties
* Designing technical solutions ensuring operational delivery.
* Understanding CDIO & HMRC systems and technologies.
* Leading on technical aspects of service delivery.
* Communicating technical viewpoints effectively.
* Mentoring and leading Technical Architects.
Essential Criteria
* Experience in technical architecture, enterprise architecture, solution design, and systems integration.
* Experience with cloud technologies and full lifecycle management.
* Strong stakeholder communication skills.
Desirable Criteria
* ServiceNow knowledge and certification.
* Experience with Agile, ITIL, cloud platforms, DevOps, and enterprise architecture.
* Experience working in secure environments, such as government departments.
Additional Information
This role requires National Security Vetting at Security Clearance (SC) level, which you must either hold or be willing to obtain prior to employment.
Job code: JBRP1_UKTJ
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