Join Our Team as a Healthcare Billing Specialist!
Are you a motivated, customer-focused individual looking to make a difference? We invite you to become a part of our dynamic team as a Healthcare Billing Specialist! In this hybrid role based in Norfolk, VA, you will play a crucial part in delivering exceptional service to our members while ensuring the accurate and timely processing of accounts receivable.
Your Key Responsibilities:
* Post payments to member accounts with precision.
* Perform account reconciliations to maintain accuracy.
* Process returned payments from the bank efficiently.
* Handle refunds with care and attention.
* Generate letters and memos as needed.
* Respond to email inquiries promptly.
* Answer incoming calls regarding rates, payments, and billing concerns.
* Provide exceptional customer service to members, brokers, and internal representatives.
* Multitask effectively, such as talking on the phone while navigating multiple screens.
* Assist with other duties as assigned by the Team Coordinator.
What We’re Looking For:
* Experience in Accounts Receivable or similar accounting roles.
* Proficiency in Microsoft Office Suite.
* Excellent phone communication and customer service skills.
* Strong attention to detail and accuracy.
* Ability to work independently and collaboratively within a team.
Training & Work Schedule:
* Training: Approximately 4-6 weeks of full-time training (Monday-Friday, 8:00 AM - 5:00 PM).
* Work Hours: Between 8:00 AM and 5:00 PM, with flexibility required for phone coverage and lunch breaks (½ hour or 1 hour).
* No weekends or overtime!
Why Join Us?
We offer a comprehensive benefits package that includes:
* Health and life insurance
* Paid and unpaid time off
* Retirement and savings plans for qualifying employees
This position is In-Person.
At Sparks Group, we believe in equal opportunity for all. We welcome applicants from diverse backgrounds and ensure that all qualified candidates receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.
Ready to take the next step in your career? We can’t wait to meet you!