Job Description
Location: Central London (Hybrid – 2 days per week in-office, not prescribed days but this is the norm!
Salary: £55,000 – £60,000 + EMI Stock Options & Benefits
Sector: Health, Wellness & D2C Ecommerce
Overview:
Sudale Search & Select is proud to partner with one of the UK’s most exciting, mission-led health-tech scale-ups. Specialising in an underserved healthcare category, this brand has grown rapidly to £13M revenue and is now on a clear trajectory to £30M and a major US expansion.
Following a successful two-year tenure by the departing incumbent, the foundations of exceptional service are in place. We are now looking for a strategic, analytical Customer Experience Manager to "level up" the function. This is not a role for a maintainer, but for a builder and high performing Manager who views CX as a primary driver of brand loyalty and key commercial insight.
The Role:
Reporting to the Operations team, you will own the, small but mighty, CX function entirely. While the brand is community-led and care-focused, your primary objective is to turn the "voice of the customer" into a sophisticated insight engine that influences the entire business.
1. Strategic L...