Job Title: Amazon Connect Sales Architect
Salary: Competitive salary and package (Depending on level of experience)
Location: London (must be willing to travel to client sites throughout the UK on an ad hoc basis)
Overview
Lead the design, development, and delivery of scalable Amazon Connect‑based contact center solutions. Oversee technical execution, mentor development teams, and ensure alignment with business goals.
Roles & Responsibilities
* Drive end‑to‑end ownership of a team responsible for design, development, and implementation of cloud‑based contact center transformation initiatives.
* Lead and manage proposal responses to client RFPs and RFIs across multiple market units.
* Collaborate with market unit leaders to identify emerging client demands and align capability development.
* Build and expand the practice by actively participating in talent acquisition and nurturing team members.
* Lead delivery of complex contact center transformations, engaging with clients and internal teams for solution design, requirement analysis, workshops, backlog grooming, and presenting demos.
Qualifications & Experience
* 10+ years minimum hands‑on experience with Amazon Connect Contact Center.
* Seasoned techno‑functional professional with significant experience on large‑scale business/operational transformation projects.
* Good understanding of contact center technology landscape.
* Understanding of AWS Cloud platform and services with solution architect skills.
* Deep expertise on Amazon Connect product features and related AWS services (e.g., Lex, Pinpoint, Transcribe, Comprehend).
* Strong API integration experience, including Salesforce, ServiceNow, and bot platforms.
* Ability to communicate complex technical concepts clearly and motivate teams.
* Strong program management and people management skills.
* Mandatory technical skills: AWS contact center architecture, Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, AWS Lex.
Good to Have Skills
* Amazon Contact Lens, Amazon Bedrock or Kendra.
* CI/CD & Infrastructure as Code, DevOps.
* Experience in contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes.
Benefits
Competitive basic salary; up to 30 days vacation per year, private medical insurance, extra days leave for charitable work. Flexibility and mobility required for onsite client engagement.
Equal Opportunity Employer
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnicity or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications: 1st June 2026
#J-18808-Ljbffr