Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Operations Research Scientist - CLIENT SERVICING- ONBOARDING.
Principal responsibilities
· Lead collecting and analyzing operational data to assess the performance of various aspects of wholesale services and develop analytical models to support planning and management decisions.
· Develop demand and capacity planning model for service journeys for business management and planning.
· Provide analytical insights on service and operational outcomes according to various organizational constraints and data inputs for greater customer transparency.
· Lead the development of simulation models and tools to resolve complex business problems including but not limited to service and operational performance management, process simplification, organizational efficiency improvement and customer experience optimization, control effectiveness etc.
· Conduct relevant research and investigation on new technique in data analytics, AI and operations research and management domains.
Requirements
· Degree holder in Operations Research, Mathematics, Computer Science, Statistics, Management Science or other related discipline with a minimum of 3 years’ experience. PhD or Masters degree is preferred.
· Strong quantitative and analytical skills with good writing, presentation and interpersonal skills
· Good knowledge in operations research techniques and domain applications including but not limited to linear programming, constraint programming, game theory etc.
· Experience and knowledge in simulation tools and proficient in programming languages (e.g. Python) would be an advantage.
· Experienced in data analytics, AI including Generative AI/large language models.
· Knowledge of business, service and/or operation performance management in wholesale bank.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.