Soft Services Manager - Greenwich - £55-£58,000 + Bonus + Ex. Benefits - Permanent
About the role:
We are looking for a Soft Services Manager who values respect, collaboration and inclusion, and is passionate about creating a safe, welcoming, and well-run site. In this visible, collaborative role, you'll coordinate and manage essential services including security, cleaning, catering, waste management, access control, CCTV, and document handling while line managing on-site support staff and working closely with colleagues and external partners to ensure services are delivered safely and consistently.
What you'll be doing:
Lead and coordinate all soft services, including security, cleaning, catering, waste management and access control, ensuring the site runs smoothly and safely.
Manage contracts and suppliers, monitoring performance, addressing issues, and driving continuous improvement.
Line manage Reception and Handyperson staff, supporting and developing them in a positive, inclusive environment.
Ensure all services comply with health, safety and statutory requirements.
Oversee budgets and purchase orders, ensuring cost-effective delivery of services.
Act as the main point of contact for colleagues, contractors and visitors, building strong relationships.
Manage day-to-day site operations, reactive requests and event support.
Monitor performance, provide clear reports and implement improvements to enhance service quality.
About You:
We welcome applicants from a wide range of backgrounds and experiences. You may bring:
A Soft Services or Facilities Management qualification, or equivalent practical experience
Experience managing contracts and external suppliers
Strong organisational and communication skills
Experience working in a fast-paced operational, production or manufacturing environment
Exposure to small works, refurbishments or minor fit-out projects
An IOSH or equivalent Health & Safety qualification
What now…
If this sounds like the right role for you, we'd love to hear from you. Please submit your CV