Knights is the UK's largest legal and professional services business outside of London. We have grown from 2 offices to over 30 in the past decade, building a reputation for being a premium law firm, with regional expertise combined with national capability.
Our business model and culture remain a clear differentiator from many legal services businesses, enabling us to recruit individuals who wish to work in a modern professional services business that invests in training, technology, quality of life and premium work spaces.
Our premium service to clients is defined by speed, access and communication. These three pillars guide our actions, both internally and externally and form the foundation of our clients' experience.
Key responsibilities:
You will be liaising extensively with the portfolio of debtors (individuals and companies) via telephone, email and/or letter in order to effectively recover money that is owed to the business within the agreed payment terms, whilst adhering to the payment request timetable.
* Building and maintaining sustainable relationships with our Client Service Directors and your other Knights colleagues nationwide including Legal Services and Operations Teams, in order to obtain the most effective and efficient results in cash collections.
* Investigating and resolving queries, negotiating, and agreeing payment dates. Complex issues will arise from time to time, where you will need to consult with senior team members for clarification and resolution.
* Recognising early warning signs of an individual and or company in distress that may prevent the debt being paid when it falls due.
* Consulting with others at all levels, in order to agree a consensual approach in order to reduce our exposure/risk to the business.
* To be involved in the decision-making process in respect of customers that are inactive, ensuring we recover monies owed to the business and mitigating further possible loss.
* Escalating accounts for legal recovery, continuing to be aware of those accounts throughout the process, and maintaining awareness and possible involvement if the case proceeds to court. This includes assisting in responding to points raised, if a defence is filed and where guidance may need to be sought from senior team members.
* Organising and managing own workload that fall outside of the chase timetable, always ensuring a very high standard of customer service is maintained.
* Carrying out administrative tasks with a large amount of digital paperwork and spreadsheets.
* Dealing with queries in a timely manner.
* Supporting and buddying new team members and providing training on new tasks where necessary.
What you will bring to the role
* Strong communication and documentation abilities requiring excellent written and verbal communication.
* Proven ability to problem solve and work in a dynamic environment.
* High standards of attention to detail.
* Ability to process in high volumes.
* Computer literate and be familiar with Microsoft applications – Excel, Outlook and Word. Familiarity with Pivot tables and Look-ups is desirable
* Experienced and comfortable with working on the telephone in both incoming and outgoing calls.
What does Knights offer?
* You'll be joining one of the fastest growing legal services businesses where only you will limit how far and how fast you can go.
* You will be part of a One Team culture that encourages people to work collaboratively.
* We strive to deliver the best service possible for clients within a collegiate, team-based environment.
* Knights is constantly investing in our employees, with new offices and 11 refurbishments in the past 2 years providing a premium work environment and facilities.
* We have an excellent training and induction program for all new starters; an engaging on-site training team will give you the support and knowledge to succeed in your role.
* Great work-life balance with employee wellbeing and healthcare benefits.
* Expansive benefits package includes birthday gift vouchers, fully paid monthly volunteering time, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.