We are currently seeking a skilled and motivated Service Engineer / Technical Support Specialist to join our team based in Birmingham.
This is primarily an office-based role, with occasional travel to customer sites when required; you must be Gas Safe registered.
The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances.
A proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.
Key Requirements
* Strong knowledge of equipment breakdowns and fault diagnosis
* Ability to work effectively both independently and within a team
* Hardworking, reliable, and customer-focused approach
* Good understanding of safe working procedures
* Full UK driving licence
* Gas Safe registered
* Strong communication and problem-solving skills
Key Responsibilities
* Demonstrate a thorough understanding of industry standards, products, and company services
* Ensure compliance with all relevant industry regulations and legislation within the service function
* Provide technical support via phone and email, resolving service-related queries
* Act as the key technical liaison between customers and internal teams
* Attend site visits to diagnose and repair equipment faults where required
* Test and assess returned units and spare parts
* Carry out equipment conversions as needed
* Support general administrative tasks and maintain accurate service records using internal systems (Sparc and Opera)
* Work closely with UK and international teams to address quality and development feedback from the field
* Escalate customer or subcontractor issues appropriately to management
* Contribute to the ongoing improvement and development of the service department
What’s on Offer
* Company vehicle, tools, and workwear provided
* Primarily Monday–Friday working (with very occasional out-of-hours support required)
* Competitive salary, negotiable based on experience
* 25 days holiday plus bank holidays
* Pension
* Free parking
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