The Role
As a Senior Loss Adjuster, you’ll take responsibility for a portfolio of High Net Worth and specialist
claims, including:
1. High-value private residences
2. Fine art, jewellery and collections
3. Antiques and specialist risks
4. Complex, sensitive and high-profile losses
You will act as a trusted technical and client-facing expert, managing claims from first instruction through to final settlement, often involving multiple specialists, restorers and consultants. This is a hands-on, high-trust role where quality, judgement and client care matter more than volume.
Key Responsibilities
5. Managing high-value and complex HNW claims from instruction to conclusion
6. Carrying out site visits to investigate cause, scope and quantum of loss
7. Interpreting policy cover and advising insurers on liability and strategy
8. Coordinating and liaising with specialist contractors, restorers, surveyors and consultants
9. Ensuring properties and assets are protected from further damage
10. Validating claims and investigating any concerns or discrepancies
11. Negotiating fair and technically robust settlements
12. Handling sensitive client situations with professionalism, empathy and authority
13. Preparing clear, detailed and well-reasoned reports for insurers and stakeholders
14. Building strong relationships with insurers, brokers and private clients
15. Playing an active role in maintaining and enhancing Criterion’s reputation in the HNW market
16. Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change.
17. Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
18. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.
Required Skills
19. Proven experience handling High Net Worth property claims
20. ACILA qualified, working towards ACILA, or keen to pursue professional qualifications
21. Strong technical judgement and attention to detail
22. A calm, confident and credible client-facing manner
23. Highly organised, with excellent diary and workload management
24. Professional, empathetic and commercially aware communication style
25. Comfortable working on complex, high-value and sensitive losses
26. A team player who wants to be part of a specialist, quality-driven business
About Us
Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.
Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers’ experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.
Criterion Adjusters, now a company of Charles Taylor, was founded to serve the High Net Worth market—a focus we proudly maintain. We are a specialist, high-end loss adjusting practice dedicated exclusively to the High Net Worth, fine art, jewellery, antiques and private client market and are trusted by many of the UK’s leading HNW insurers and underwriters to handle their most valuable, complex and sensitive claims.
As part of the Charles Taylor Group this gives us the strength, reach and international capability of a global business, combined with the discretion, agility and personal service of a boutique specialist practice.
Our reputation is built on technical excellence, judgement, discretion and exceptional client care. Every claim we handle is unique, high-value and requires the very best people.
Why join Charles Taylor?
Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance
for professional qualifications.
Our Values
27. Accountability (We take ownership and responsibility)
We all have a role to play in Charles Taylor’s growth and overall success.
28. Agility (We learn, evolve and adapt quickly)
We anticipate, prepare for and adapt to change; it’s how we stay competitive.
29. Care (We are compassionate and human)
We are approachable and genuinely interested in others.
30. Collaboration (We are one)
We are unique but united in our work.
31. Integrity (We do the right thing)
At all times, we act with responsibility and respect.
Equal Opportunity Employer
At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.
We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.