Responsibilities
* Administrative Functions
o Support the Service Manager in preparation of weekly and monthly service reports.
o Process meter billing and ensure accurate updates in the CRM system.
o Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
o Maintain proper documentation and service records for audit and tracking purposes.
* Technical Functions
o Assist in the installation, setup, and configuration of copiers/multifunction printers (MFPs) and smart office solutions.
o Attend to on‑site service calls and urgent breakdowns, ensuring timely resolution.
o Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software‑related problems (drivers, system integration, workflow solutions).
o Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.
Requirements
* Diploma in Engineering, IT, Electronics, or related discipline.
* Experience in copier/MFP servicing, print solutions, or office automation systems.
* Sound knowledge of network setup (IP configuration, drivers installation).
* Proficient in MS Office (Excel, Power Point), MCSE, HTML.
* Good communication and interpersonal skills.
* Able to work independently and as part of a team.
* Willingness to travel for on‑site servicing across Singapore.
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