Job Description
Client Partner: Immediate Freelance Opportunity
SEEN Group Vision: Be the agency the Beauty world wants to work with.
SEEN Group Mission: Originating ideas so inspiring they elevate perceptions of Beauty.
Role Overview:
As Client Partner you will be responsible for ensuring seamless client experience across all of the SEEN Works output.
An advocate for both SEEN Works client business ambitions alongside a deep-rooted understanding of SEEN Works team resource and client handler needs. The Client Partner is responsible for ensuing that all SEEN Works clients across Strategy and Analytics, Brand Experience, Creative Content and Design receive outstanding deliverables in line with the client’s brief, budget and expectations. Simultaneously the Client Partner advocates for the specialist team members from SEEN Works timescales, resource availability and expert recommendations and client counsel.
The Client Partner will be a critical link between UK and US comms teams and SEEN Works, ensuring that briefs are delivered in the correct format with as much information as possible. You will act as the diplomat between teams, ensuring that projects are prioritiesd in-line with client needs, urgency and value.
You will be the client main point of contact across all Brand Experience and Content and Design projects, until such time that it is appropriate for Production to take over communications. A consistent presence and guardian of the relationship and accountability on both SEEN and client side. You will be responsible for ensuring that project timelines and constructed, followed and flexed where needed with open and clear lines of communications with clients and team members.
BIC Client Experience
* Lead key client relationships on multiple SEEN Works clients in the US and UK markets
* Client problem solving and taking feedback, resolving risks and issues promptly.
* Managing Client expectations and supporting team understand client style and key business insight.
* Support the team in information collation and clear and concise follow up documents which manage client and team expectations and key project milestones.
Business and Stakeholder Management (SEEN Works and Total Business)
* Collaborate seamlessly with SEEN Works team – Strategy, Production, Creative and Design to harmoniously deliver client ready work.
* Support the total business in understanding how to work most effectively with SEEN Works to set them up for success.
* Manage SEEN Works to ensure the priorities are clear and they are delivering key outputs as promised with full understanding of any client sensitivity.
If you would like to learn more about SEEN Group visit seengroup.com or follow us on Instagram @seen_group and @communityxseen