Overview
LoftyWorks provides innovative property management software to the UK lettings market. Our software is beautifully designed, easy to use and backed by our parent Lofty Inc a leading US SaaS Real-estate CRM provider serving more than 80,000 agents in North America.
Responsibilities
* Supervise and mentor a team of sales representatives.
* Provide coaching to the team.
* Set individual and team goals aligned with overall company objectives and targets.
* Monitor team performance through KPIs, ensuring accountability and motivation.
* Conduct regular team meetings to share updates, strategies, and best practices.
* Foster a positive and collaborative team environment, celebrating successes and addressing challenges proactively.
Sales Strategy Execution
* Work closely with senior management to implement sales strategies and initiatives to achieve targets.
* Analyze sales data and trends to identify opportunities for improvement and growth.
* Ensure the team follows established sales processes and adheres to company policies.
* Collaborate with marketing and product teams to align on campaigns and lead-generation strategies.
* Act as a point of escalation for customer issues or concerns and pricing/negotiation.
* Develop and maintain relationships with key clients to ensure high levels of satisfaction and retention.
* Champion a customer-centric approach, ensuring exceptional service is delivered at all stages of the sales process.
Training & Development
* Onboard and train new team members, ensuring they are equipped with the knowledge and tools to succeed.
* Conduct ongoing training sessions to improve product knowledge, sales techniques, and customer engagement skills.
* Identify skill gaps within the team and create tailored development plans.
Requirements
* 3+ years of experience in inside sales and/or a sales call center.
* Knowledge of the SaaS sales processes and environment.
* Proven track record of meeting or exceeding sales targets.
* Strong leadership and motivational skills, with the ability to inspire a team to perform at their best.
* Excellent verbal and written communication skills.
* Proficient in Hubspot and CRM systems and Microsoft Office Suite.
* Analytical mindset with the ability to interpret sales data and adjust strategies accordingly.
* Strong problem-solving and decision-making abilities.
* Ability to thrive in a fast-paced and results-oriented environment.
Personal Attributes
* Self-starter, able to plan and set personal tasks.
* Goal-oriented, with a focus on continuous improvement.
* Collaborative team player with a positive attitude.
* Conscientious and diligent with attention to detail.
* Resilient and adaptable to change based on market feedback and company objectives.
Seniority level
* Mid-Senior level
Employment type
* Full-time
#J-18808-Ljbffr