Overview
The Budgeting and Money Advice (BAMA) service supports tenants to improve their financial wellbeing and access the right help when they need it most. We are now looking to recruit a BAMA Support Officer to play a key role in delivering a high-quality, people-centred service.
This is an exciting opportunity for someone who is passionate about helping others, eager to make a real difference and motivated by seeing the positive impact their work has on people’s lives every day.
Job Description
The BAMA Support Officer plays a key role in supporting tenants through the Budgeting & Money Advice (BAMA) service by ensuring clients are directed to the right support at the right time. The role exists to improve access, reduce delays and ensure the service operates as efficiently and effectively as possible.
Working as part of a small specialist team, the Support Officer provides an empathetic and professional first point of contact for clients, helping ensure their needs are understood and that they experience a positive and supportive introduction to the service.
This is a dynamic position that will be worked over 5 days, and it is suited to someone with strong communication and organisational skills, who has a genuine desire to help people, enjoys solving problems and is motivated by making a positive difference to our tenants' lives.
Responsibilities
* Act as the first point of contact for new referrals into the BAMA service.
* Proactively contact clients, gather consistent information about their circumstances, identify urgent needs or risks, and ensure appropriate signposting or onward support.
* Maintain accurate and timely records, manage referral channels and shared mailboxes.
* Provide clear updates to colleagues to support effective case allocation.
Skills Required
* Experience in a customer‑facing or administrative role, with strong communication and organisational skills.
* Confidence engaging with people from diverse backgrounds, listening sensitively, asking appropriate questions, and handling information with accuracy and confidentiality.
* Comfortable using IT systems, including databases and Microsoft Office, and able to manage multiple tasks while meeting deadlines.
* Understanding of the challenges faced by people on low incomes is desirable, along with a positive, flexible approach to learning and service improvement.
Educational Requirements
GCSE (or equivalent) in Maths and English at Grade 4 or above.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
* All employees are eligible to join the Local Government Pension Scheme (LGPS).
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part‑time employees.
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas.
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support.
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