Overview
For over 40 years, Mamas & Papas has grown to become one of the globally recognised retailers and award-winning manufacturers within the baby and nursery products sector. Our award-winning products and in-store service create a brand of trust and magical memories to cherish.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we ensure that whenever a customer needs us, we are there. The friendly voice on the phone or via email, and the reassuring assistance, helps deal with and solve queries related to products bought from our stores, online, or via our other retail partners.
Role
The Role of CUSTOMER CARE ADVISOR
As a result of continued growth, we are continually looking for additional CUSTOMER CARE ADVISOR(s) to join Mamas & Papas. We provide a full training program in call and email handling, systems and product knowledge, so that you can comfortably handle a variety of calls and queries that come through by phone or email.
We offer a fun and creative environment with similarly minded, caring people who want to help our customers the best they can.
Role(s) Available
* Temporary 2 x Part time Advisors (6 month contract)
* Temporary 1 x Full time Advisor (37.5 hours) across 5 full days (6 month contract)
Working hours
The working hours of a Customer Care Advisor are Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00, where you get a day off in the week when you do a Saturday (Tue–Fri).
How to Apply
To apply for a Customer Care Advisor opportunity, simply click through to attach your CV and complete our short application form.
Location & Getting Here
By Car from Huddersfield (Free onsite parking): From Leeds Road – turn left onto Oak Road – turn right onto Bradley Road/A6107 – continue straight onto Colne Bridge Road – at the roundabout take the 1st exit into M&P Head Office; immediately turn left down to the barrier for the car park.
By Bus from Huddersfield Town Centre: Catch the 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road – turn left onto Colne Bridge Road/B6118 – at the roundabout take the 1st exit into M&P Head Office; immediately turn left down to the barrier for the car park.
By Train from Huddersfield Train Station: You would need to catch the same buses to Head Office as highlighted above.
Benefits
Features:
* Free onsite parking
* Subsidised canteen for breakfasts and lunches
* Games room with pool table, TVs etc
* Company Bonus scheme
* 33 days holiday for full time (pro-rata for part time)
* Health and wellbeing programs and initiatives
Plus many more benefits and a great team to work with.
Commitment to Diversity
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and to celebrating diversity in all its forms through our campaigns, recruitment and actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Head Office Benefits
We also operate at Head Office:
* Hybrid flexi working of 3 days in the office
* Flexi-time schemes based around core hours
* Free car parking, prayer and contemplation room, subsidised canteen, free tea & coffee, games and TV rooms, and more
(NB: All benefits subject to individual schemes criteria and terms)
#J-18808-Ljbffr