Client Success/Account Manager | Hybrid | Newport - South Wales
IntaPeople are seeking a motivated and experienced Client Account Manager to join their Client Management team based in South Wales. We are looking to speak with candidates who have strong financial services or insurance experience and who have managed tier 1 (key) accounts previously.
You’ll have excellent organisational skills whilst having the ability to communicate effectively to key business stakeholders (internal and external). Being commercially minded will also go a long way in this role as the opportunity to grow key target accounts will be needed.
Reporting into the ‘Head of Client Management will play a key role in growing and strengthening their portfolio of tier 1 accounts.
Skills, Experience and attributes
Proven experience within a customer success/client/account management role (4-5+years)
Experience within the financial services or insurance sector
Proficient in Microsoft Office applications, especially Microsoft Excel
Stake holder management experience at all levels
The strong ability to build rapport with internal and external stakeholders
Excellent problem solving skills
A relatable degree (Business Management etc) would be desirable but not essential
Key Responsibilities (but not limited to):
You will take the lead on any new client implementations that fall within your remit
You and deliver product training programs across the business at all levels
You will act as a leading point of contact to designated key clients and will build and maintain strong relationships.
Oversee the production and distribution of quality, accurate reporting internally and externally
Use analytical and excel skills to review new and existing data, analyse and understand client data portfolios to identify needs and potential business opportunities
Being commercially minded you’ll help identify and execute additional revenue opportunities in current accounts and work closely with the commercial team to execute these
Work closely with all business departments such as Client Management, Commercial team, Operations and the IT/Data Team.
Role overview at a glance
Client Account Manager
Newport | Hybrid (2-3 days per week)
Starting salary £45,000 - £50,000 – depending on experience
An incentive scheme personalised to your own accounts
Bonus Scheme based on performance
Starting on 25 days annual leave per year
Hybrid working - 3 days onsite
Free parking on site
Private Medical Healthcare
Group Life Insurance (4x basic annual salary)
Employee Assistance Programme
Cycle to Work Scheme
Enhanced Maternity & Paternity Benefits
Performance and Development Framework
Long service awards.
This role is a hybrid role with a 2-3-day office requirement for collaboration, workshops and stakeholder meetings per week on-site in Newport (South Wales).
You may also be required to travel to client site (UK only) on occasions.
Please note we cannot provide sponsorship to candidates who are not eligible to live and work within the UK without restriction.
For more information please call Nathan Handley on (phone number removed) or click APPLY now for immediate consideration