Job Description
About the role
We have a full-time opportunity for a Customer Liaison Officer covering Stevenage, Welwyn Garden City, and the surrounding areas. This is a field-based role, requiring travel within the region.
You will be part of a dedicated team of Customer Liaison Officers, all working to provide excellent customer-focused service.
As a Customer Liaison Officer, you will deliver housing management services in a designated area. You will represent Guinness and provide accessible face-to-face service to homeowners and rental customers. The role involves working in a mobile capacity, meeting customers regularly, and collaborating with Estate Services and other teams to achieve positive outcomes efficiently.
What we're looking for
We value a customer-focused approach, emphasizing that how we do things is as important as what we do. You should be an experienced housing professional with strong customer service skills and a proactive attitude.
Key skills and qualities include:
* Excellent customer service and relationship-building skills.
* Self-motivated with effective planning and independent working abilities.
* Comfortable working 'on the go' using mobile technology.
* Strong resource and time management skills, with the ability to prioritize tasks and deliver value for money.
* Experience navigating legislative and organizational changes.
* Proven problem-solving and decision-making abilities.
* Resilience and capability to handle challenging situations and deliver sustainable outcomes.
* Ability to analyze data and work with IT systems remotely.
* Alignment with Guinness behavioral competencies.
This position requires a basic DBS check, paid for by The Guinness Partnership.
Interview process
Interviews will be conducted via MS Teams starting Monday, 7th July 2025. To be considered, please submit a personal statement outlining your skills, knowledge, and experience, demonstrating how you meet the essential criteria outlined in the role profile.
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About Us
The Guinness Partnership is a leading provider of affordable housing in England, managing homes and services for around 140,000 customers nationwide. Our mission is to deliver excellent service, provide quality homes, and reinvest profits into new developments and service improvements.
We are an equal opportunities employer, committed to diversity and inclusion. Applications from all individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, or civil partnership.
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