Overview
Join to apply for the Contact Center Operator (Bilingual) role at Panasonic Europe.
Are you passionate about providing outstanding customer service whilst solving problems? Do you thrive in a fast-paced environment where every interaction counts? We are looking for a confident, friendly Contact Center Operator with excellent communication skills and a positive attitude to be a voice for our company and a trusted guide for our customers. Your work will directly impact customer satisfaction and help shape how we deliver exceptional service across the market.
Role overview
As the Contact Center Operator, you will be responsible for delivering exceptional customer service by managing inbound calls from business-to-business clients. This includes processing repair orders, addressing inquiries and questions, resolving complaints, troubleshooting issues, and providing accurate information. The role emphasises maintaining the highest standards of service quality to meet or exceed customer expectations. A requirement of the role is fluency in French (speaking and writing) as a significant part of the role is interaction with our French customers.
How you will become part of the bigger picture
* Handle customer enquiries and complaints in a timely and professional manner
* Provide information and troubleshoot problems
* Arrange collections with various courier systems
* Provide guidance to Panasonic customers and escalate more complex enquiries to the next level of support
* Adhere to given processes and quality guidelines for work procedures
* Use, update and maintain applicable case management systems
* Establish and maintain regular points of contact with Country or area Sales Managers; discuss feedback and report from market
* Continuously develop using Panasonic Leadership Principles
What you will bring to the picture
* Fluent in French (verbal and written) – essential
* Vocational training and/or minimum 2 years of working experience (desirable)
* Confident using case management or CRM systems (desirable)
* Excellent communication and problem-solving skills
* Strong attention to detail and ability to follow procedures
* Customer-focused with a professional and friendly approach
* Ability to multitask in a fast-paced environment
* Strong command of the English language
* Understanding how decisions affect customers and how behavior impacts the customer experience
What the big picture looks like
Panasonic is committed to improving peoples’ lives and making the world a better place, with a focus on collaboration, leadership, and the Panasonic Seven Principles. We believe in inclusion and equality and welcome applicants from diverse backgrounds.
What we offer
Contract Type: Permanent
Hours: 38.75 hours, Full-time
Location: Cardiff, UK
Salary: Competitive; Annual Leave: 25 days plus bank holidays (increases with service)
Benefits: Contributory Pension Scheme, Life assurance 4x salary, Private Medical, Dental, Employee Assistance Programme, staff discount, paid volunteer days, training courses, wellbeing programme
Other information: Start Date – ASAP. You must have the right to work in the relevant country; no sponsorship.
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