Salary: £25,000 - 25,000 per year Requirements: A passion for IT and Technology Ability to demonstrate an understanding of basic computer troubleshooting Qualifications in IT are preferred, but not essential Excellent customer service skills Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team Assist with user account management, including creating and managing user profiles and permissions Document all support activities and solutions in the ticketing system Collaborate with other IT team members to ensure timely resolution of issues Provide excellent customer service and ensure user satisfaction with technical support services Technologies: Hardware Support More: We offer a fantastic opportunity to be part of a business with a wonderful culture. While we work hard, we also prioritize having fun along the way, which includes sports days, BBQs, and other regular events. The job title is Trainee IT Support Engineer, located in Ramsgate, with a salary of £25,000 per annum plus bonuses and profit share, leading to an On Target Earnings (OTE) of £30,000. This is a full-time, permanent position. last updated 5 week of 2026