Vacancy No 5371
Vacancy Title SERVICE COORDINATOR
Location:
SOUTHWEST LONDON – FIXED ROLE | HYBRID ONCE PROVEN
Ready to take control of your HVAC career or looking for a chance to break into an essential sector?
If you’re looking for more than just a job and want to build a career with a market-leading, award-winning contractor and service provider in the specialist cooling and HVAC space this could be your next move.
About the Company
Our client is a highly respected, London-based specialist contractor offering advanced HVAC solutions — from chillers, air handling units, and comfort cooling systems to energy-efficient ventilation and full turnkey services.
They are part of a wider UK HVAC group with a strong track record, a brilliant culture, and a genuine focus on developing and rewarding their people.
About the Role: Service Coordinator
As the Service Coordinator, you’ll play a pivotal role in supporting and scheduling the engineering team. You'll be the vital link between customers and engineers — managing workflows, prioritising emergencies, and keeping everything moving efficiently.
This is ideal for someone who enjoys variety, thrives under pressure, and wants to be part of a high-performing, supportive team.
Key Responsibilities
* Schedule & create work orders for planned maintenance, repairs, and replacements
* Dispatch engineers for emergency callouts
* Communicate with customers and determine urgency of calls
* Procure and track down parts for both scheduled and emergency jobs
* Prepare costs for repairs when requested
* Review engineer paperwork and assist invoicing process
* Work closely with admin and service teams to ensure smooth delivery
What You’ll Bring
* Strong coordination & scheduling experience, ideally in HVAC, M&E or Contracting
* Excellent communication & organisation skills
* Confident under pressure with great attention to detail
* Comfortable talking to customers about technical equipment
* Self-sufficient, proactive, and professional
* Experience or understanding of systems like:
* Chillers, AHUs, Split Systems, VAVs, Pumps, VFDs, Water Heaters (Ideal – Not essential)
* Happy to manage on-call rotation (nights & weekends)
Bonus Skills (Nice to Have)
* Field experience in HVAC or M&E
* Basic electrical or low-voltage controls knowledge
* Familiarity with building automation systems
Why Join?
* Be part of a well-established, growing business with a fantastic team culture
* Get exposure to cutting-edge HVAC systems
* Benefit from clear career progression and development support
* Hybrid working offered once proven in role
SALARY & BENEFITS
BASIC SALARY (up to £40,000 D.O.E) + PENSION + HEALTHCARE + LIFE ASSURANCE + 25 DAYS HOLIDAY + MOBILE + LAPTOP