Salary: £45,000 - 50,000 per year Requirements: Proven experience supporting IT at 2nd/3rd line level Strong technical expertise in servers, networking, infrastructure, and security Solid understanding of cyber security principles and best practices Excellent problem-solving skills and the ability to diagnose complex technical issues Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment Flexibility to support out-of-hours incidents on a rota basis Experience with SaaS, cloud services, or hosted environments (desirable) Familiarity with scripting or automation tools such as PowerShell, SQL, or Linux (desirable) Active Directory, Azure AD, Group Policy, Windows Server Virtualisation, SAN, enterprise backup Patch management, software deployment DNS, routing, VPN, endpoint protection, next-generation firewalls, email security Responsibilities: Act as the technical escalation point for complex IT incidents and system issues Perform advanced troubleshooting, root cause analysis, and implement long-term solutions Maintain and optimise IT infrastructure including servers, storage, networks, and security systems Monitor system performance and proactively improve reliability and resilience Provide specialist technical input on IT projects and new technology initiatives Work alongside Service Desk and 2nd Line teams to share knowledge and enhance team capability Ensure timely resolution of escalated tickets and adherence to service level agreements Develop and maintain technical documentation, processes, and troubleshooting guides Stay up to date with emerging technologies and industry best practices Technologies: Active Directory Azure Cloud Support Linux PowerShell SQL Security VPN Windows DevOps More: We are a growing business based in Ipswich, looking for an experienced 3rd Line Infrastructure Engineer to join our Technology Team. In this key role, you will help us maintain secure, stable, and high-performing IT systems while collaborating closely with our Service Desk and 2nd Line teams. Our modern office offers hybrid working options, ensuring a flexible work environment alongside opportunities for professional growth. last updated 12 week of 2026