National Income Service Income Recovery Officer - 32301
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
Overview
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400 m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Role
We have an exciting opportunity (up to 12 months) for 2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team working with colleagues across the country. Your primary objective will be to support organisational delivery objectives by maximising income recovery.
Responsibilities
* Communicate with customers through written and verbal contact to discuss outstanding payments.
* Engage customers to resolve incidents and respond to incidents as required; additional payment and training provided.
* Produce and analyse data to support work activities; translate evidence into actionable steps.
* Build and maintain strong relationships with customers and internal stakeholders.
* Focus on quality, performance and innovation, delivering good quality outcomes.
Qualifications
* Excellent communication and interpersonal skills.
* Experience in debt collections or customer service roles; experience of working with systems to collect and interrogate data.
* Confidence sharing findings, themes and trends via written and verbal communication.
* Resilience and ability to flex plans to manage a varied workload.
* Strong focus on delivering innovative ideas.
* Comfortable managing own workload from a dispersed team.
Contract
Up to 12 months.
Location
National Income Service is a dispersed team; base location is flexible (subject to local facilities agreement). Travel to other Environment Agency offices or meeting venues may occasionally be required.
Contact
Please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Equality & Diversity
We are fully committed to having a diverse and inclusive workforce. We welcome flexible working patterns, including job share, and we have a Guaranteed Interview Policy to support applicants with a disability.
#J-18808-Ljbffr