Job Overview
We are seeking a dedicated and enthusiastic Porter to join our hospitality team. The ideal candidate will play a vital role in ensuring the smooth operation of our establishment, providing exceptional guest services while maintaining a welcoming environment. This position is perfect for individuals who thrive in a fast-paced setting and have a passion for hospitality.
Duties
* Greet guests warmly upon arrival and assist with their luggage and other needs.
* Maintain cleanliness and organisation in all public areas, including lobbies, corridors, and restrooms.
* Assist with the setup and breakdown of events and functions as required.
* Respond promptly to guest inquiries and requests, ensuring high levels of satisfaction.
* Monitor and report any maintenance issues or safety hazards to management.
* Provide information about the hotel services, local attractions, and amenities to guests.
* Collaborate with other hotel departments to enhance the overall guest experience.
Skills
* Strong phone etiquette for handling inquiries and reservations effectively.
* Previous hotel experience is advantageous but not essential; a willingness to learn is key.
* Excellent guest service skills with a friendly and approachable demeanour.
* A background in hospitality will be beneficial in understanding guest needs and expectations. Join us as a Porter, where your contributions will directly impact our guests' experiences, making their stay memorable and enjoyable
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
* Employee discount
* On-site gym
* On-site parking
Work Location: In person