We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We have an exciting opportunity for an interim Head of Operations to join our team for 12 months covering maternity leave.
Contractually based out of our Portsmouth or Basingstoke office, this is a full-time role, working 37 hours per week. During your induction you'd be expected to attend the office 3 days a week to enable you to build strong working relationships with your teams. After your induction period we offer flexibility in your work location, either the office or home and you’d be expected to work in the office as required
Want to know what we can offer you?
* 30 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
Reporting to the Customer Services Director, you’ll be responsible for income recovery and income maximisation for customers, as well as ensuring the allocation of homes is a positive experience, minimising void loss, and working with local authority partners to understand need, demand and supply constraints.
Responsibilities include:
* Management responsibility for the following functions: Income and debt recovery, income maximisation and allocation of homes and special projects.
* Leading high-performing teams who deliver excellent customer services, creating a customer centric performance culture that drives satisfaction and embeds a continuous improvement approach.
* Maximising income recovery and income maximisation for customers.
* Ensuring the allocation of homes is a positive experience for customers, keeping void loss within target and working with local authority partners to understand need, demand and supply constraints.
* Taking the lead in special projects as they emerge.
* Keep up to date with and respond to consumer regulatory requirements and changes within the sector.
We’re looking for a senior leader who has the following attributes:
* Excellent knowledge of income recovery and allocations within the social housing sector.
* A sound understanding of and experience held in a high-level role within the social housing environment, including regulation and emerging government policy.
* Track record of service delivery in a customer centric business.
* Proven experience of continuous improvement and transforming service.
* A strategic thinker with ability to see the ‘wider picture’ and create strategy accordingly.
* Vibrant and effective leadership skills gained through qualification and experience.
* Experience of leading major organisational-wide change projects.
* The ability to work to tight deadlines and motivate teams to do the same.
* Degree level qualification preferred plus a member of or working towards chartered membership of CIH.
* A clear commitment to equal opportunities, principles and practices in service provision and employment.
* Ability to travel between Basingstoke and Portsmouth offices are required.
The successful applicant will be customer-centric and commercially driven with a strong grasp on the utilisation of data to make business-critical decisions and improve processes to realise positive outcomes for our customers.
Please note, there will be a 2 stage interview process. Interviews will take place in person.