Planning Technician (Contract)
Location: Glasgow (Hybrid)
Rate: £180-£215 per day (Inside IR35)
Duration: 12 months
Start: Immediately
Working pattern: Monday to Friday, 08:00 - 15:30
We're working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team.
This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining a strong focus on customer experience.
The Role
As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work, including repairs and streetworks activity.
You'll act as the central point of contact between field teams, customers, and key stakeholders-ensuring work is prioritised effectively, delivered in line with SLAs, and communicated clearly throughout.
This is a fast-paced, operational environment where no two days are the same, and the ability to balance competing priorities is essential.
Responsibilities
* Plan and schedule reactive and planned works using core systems
* Manage and prioritise workloads in line with SLA targets and urgency
* Act as the main point of contact for field teams, supporting multiple stakeholders at once
* Coordinate work raised via the customer contact centre and ensure smooth delivery
* Maintain ongoing communication with customers and external stakeholders (eg local authorities)
* Ensure compliance with streetworks regulations (NRSWA) where required
* Develop an understanding of different task types and manage planning accordingly
Skills & Experience
* Strong experience in a planning, scheduling, or coordination role, or a customer service environment
* Confident communicator with the ability to manage high call volumes and stakeholder interaction
* Proven ability to prioritise work in a fast-paced, reactive setting
* Highly organised with strong attention to detail
* Comfortable working with multiple systems and adapting to new tools
Desirable:
* Experience with Salesforce or other scheduling/workflow systems
* Knowledge of MS Dynamics (CRM)
* Familiarity with streetworks/utilities environments
* Understanding of Aurora (Streetworks Register) or willingness to learn
The Person
You'll be personable, proactive, and thrive in a busy environment where priorities can change quickly.
This role suits someone who enjoys being at the centre of operations, keeping things moving, solving problems, and delivering a high level of service to both internal teams and customers.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.