Apprenticeship Standard
Business Administrator Level 3
Job Spec
* Act as PA to allocated Directors.
* Understand and implement Company Quality Assurance Policies and Procedures.
* Act as office communications co-ordinator.
* Provide admin support to Engineers within the office when necessary.
* Provide support when necessary, collating information and preparing submission documents within the office.
* Deal with routine correspondence i.e. typing of letters and emails.
* Answer telephones and deal with relevant queries.
* Co-ordinate and keep up-to-date department’s diary (and be aware of other diaries as necessary).
* Arrange and co-ordinate meetings, ensure required facilities & equipment are available.
* Check and deal with Director’s emails as required when absent from the office e.g. holiday, meetings.
* Make travel arrangements for department if required (including car hire).
* Ensure new starters have relevant equipment, i.e. computer, telephone, login etc.
* Manage gas and electricity supplier details and updates.
* Keep reception updated regarding telephone changes.
* Monitor holidays taken by staff for the Director as requested.
Relationships, Teamwork & Leadership
* Motivates and develops junior colleagues.
* Helps support the building of the team and the internal relationships.
* Generates a positive atmosphere – a ‘thank you culture’
Client Focus
* Identifies opportunities – considers all service provision options.
* Establishes and maintains effective client relationships.
* Understands client needs and has their confidence.
* Understands and takes appropriate action to implement the MCA Customer Care Strategy.
Delivering Performance
* Personally well organised.
* Takes responsibility for own actions.
* Do what you say you will do.
* Accepts need to be flexible.
* Spots problems and communicates back.
Business Acumen
* Demonstrates appropriate use of the Quality, Risk and H&S procedures.
* Is financially aware in terms of the work we do and what is necessary to make a profit.
* Verifies that work carried out is correct.
* Seeks to learn lessons.
* Can demonstrate an understanding of MCA Values and actively seeks to apply them, and other business policies, when interacting with the outside world.
Effective Communication
* Promotes the use of the appropriate communication channels.
* Uses the most effective form of communication to the circumstances – does not rely excessively on e-mail.
* Checks that the message given has been understood.
* Can organise team communication and positively contributes (and encourages others).
Self-development
* Sets a positive example regarding self-development.
* Encourages others to develop their skills/ continuous learning.
* Proactively shares knowledge through internal briefings / seminars / presentations etc.
* Analyses successes and failures for clues to improvement.
* Maintains awareness of current issues within industry.
* Seeks feedback and when provided, isn’t defensive but accepts it in the spirit that it is given.
Hours of work
Monday – Friday, 8.30am – 5pm (37.5 hours)
Rate of Pay
Apprenticeship Minimum Wage (£8.00 per hour)
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