HR Business Partner About the Company They are a fast-growing brand with a strong focus on delivering exceptional products and a seamless customer experience. To support their continued growth and ensure efficient operations, they are looking for an HR Business Partner to join the head office team based in Hertford. The HR Business Partner is responsible for leading the operational HR function, ensuring robust people practices, legal compliance, and high-quality support for managers across the full employee lifecycle. This role acts as a trusted advisor to leaders, managing employee relations, performance, policies, and HR systems, while helping the business scale in a structured and compliant way. This role partners closely with the Head of Culture & Development, who leads culture, engagement and development initiatives. Key Responsibilities Employee Relations & HR Advisory Act as first point of contact for managers on employee relations matters Lead and advise on disciplinaries, grievances, absence management and performance concerns Coach managers to handle people issues confidently and fairly Manage complex or sensitive cases with professionalism and discretion HR Compliance & Policy Maintain and update HR policies and the employee handbook Ensure full compliance with UK employment law and HR best practice Oversee contracts, right-to-work checks and employee documentation Maintain accurate and confidential employee records Performance Management Own and administer company performance review processes Support managers with performance improvement plans and capability processes Track performance outcomes and identify trends or risks Ensure performance practices are fair, consistent and aligned with business goals Pay, Benefits & Workforce Planning Support salary benchmarking and compensation planning Coordinate annual pay review and promotions processes Oversee benefits administration (pension, leave, perks) Monitor pay equity and support fair, transparent reward practices HR Systems & Processes Manage and optimise HR systems and employee data Maintain organisational charts, reporting lines and people dashboards Standardise and improve HR processes to support business growth Provide reporting and insights to leadership on people metrics Recruitment (Process & Governance) Support managers with recruitment best practice and structured hiring processes Ensure compliant, fair and consistent hiring practices Track recruitment metrics and workforce trends Skills & Experience Required Strong generalist HR experience, ideally in a fast-growing business Ideally CIPD 5 or CIPD 7 Excellent working knowledge of UK employment law Proven experience managing employee relations cases end-to-end Confidence advising and influencing managers at all levels Experience with HR systems and data reporting Calm, pragmatic and solutions-focused approach What They Offer Be part of a growing brand with real creative freedom and input. Access to a supportive and ambitious team culture. Opportunities for career growth as the company scales. Competitive salary. Lucrative bonus scheme. 28 days annual leave bank holidays. Enhanced family leave. Health insurance. Friends and family discount. Salary sacrifice schemes. Are You a Perfect Match? Ambitious? The company is growing fast and needs motivated people to join the ride. Fun? They work hard but also value team bonding and social activities. Do-er? Execution matters—be someone who gets things done. Friendly? They are proud to be an equal opportunity employer with a diverse and inclusive culture. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in