Social network you want to login/join with:
The Quality Operative plays a vital role in ensuring that our products/services meet the highest standards of quality and reliability. This position requires attention to detail, strong communication skills, and a proactive approach to problem-solving. The successful candidate will work closely with cross-functional teams to uphold quality standards and drive continuous improvement initiatives.
Main Tasks & Responsibilities:
* Oversee internal quality control in areas such as customer complaints, stock deliveries, QC audits, and new product arrivals.
* Develop and maintain robust QC processes, including sample inspection and initial inspection for new products.
* Create and manage a product complaints system to track and report issues.
* Conduct product surveillance activities like incoming goods and dispatch inspections, e.g., AQL inspection.
* Manage customer product returns, verify compliance, diagnose faults, and report issues per service agreements.
* Maintain documentation of inspections, daily actions, and feedback to the quality manager.
* Collaborate with the product team to review complaints and determine investigation or corrective actions.
* Rework defective stock as needed.
* Facilitate internal QC audits and support external audits by bodies like CERTIFIRE and BSI.
* Review incoming stock against specifications and liaise with suppliers and relevant teams on issues.
* Work collaboratively across departments to align and implement product strategies.
* Perform additional duties such as re-packing, re-labeling, and organizing product rework as required.
* Support the department's adherence to high standards, including 5S methodologies.
* Conduct monthly health and safety observations to promote safety culture.
Key Skills:
* GCSE/A-Level or equivalent; technical qualifications in quality assurance preferred.
* Experience in quality assurance within manufacturing or production, including product inspection.
* Knowledge of quality management principles, tools, and standards (ISO, Six Sigma, Lean).
* Strong attention to detail and accuracy.
* Effective verbal and written communication skills.
* Proficiency with quality testing equipment, measurement tools, and software; understanding of GD & T is a plus.
* Problem-solving skills with the ability to analyze and address complex issues.
* Ability to work independently, prioritize, and manage time effectively.
* Proficiency in Microsoft Office, especially Word and Excel.
* Commitment to ethical standards and continuous improvement.
Benefits include:
* Pension match up to 7%
* 4x Salary Life Assurance
* Enhanced maternity, paternity, adoption, and shared parental leave
* Employee Assistance Programme
* Cycle to Work Scheme
* Free Eye Tests
* Subsidized Canteen
* Volunteering and Team Building Days
About Us:
We are Quanex, a global manufacturing company serving OEMs across various markets, including fenestration, hardware, cabinetry, solar, and more.
This role is based at our ERA site, a leader in hardware and SmartWare for residential doors and windows.
Our mission is to positively impact our customers, employees, and shareholders through innovation, technology, and excellent customer service.
Health & Safety:
We prioritize the health and safety of our employees by adhering to high safety standards, providing training, and fostering a culture of safety. We aim to minimize risks and promote well-being at all levels.
Join us and be part of a team where safety and success go hand in hand.
#J-18808-Ljbffr