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Client:
City & Guilds
Location:
Wakefield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7e6e0ad84d85
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Do you want to learn and work with a global leader in skills development? City & Guilds are delighted to be recruiting for an Apprentice Customer Service Administrator. Based at our Wakefield office, you will work on a full time (35 hours) basis while completing a Level 3 Customer Service Apprenticeship. This is a permanent position on the condition of completing the apprenticeship.
You'll gain hands-on experience supporting our teams and developing key skills that will set you up for a successful future in customer service and administration.
Our diverse teams are full of different personalities and backgrounds and the role is a great way to start your career development here!
The Customer Service Centre opening hours are between 8am - 6pm over seven days. You will be required to work different shift patterns to cover the Customer Service centres opening hours. You will be contracted to 35 hours per week.
About the Role
In this role, you'll:
* Greet and assist visitors during scheduled events
* Respond to customer enquiries via phone and email
* Provide general administrative support to the team
* Manage meeting room bookings and prepare spaces
* Handle incoming and outgoing post and deliveries
* Maintain a tidy and professional reception area
* Support compliance with health and safety procedures
Full role profile attached.
About You
You're someone who is organised, friendly, and eager to learn. You enjoy helping others and take pride in delivering excellent customer service. You're confident using Microsoft Office tools and are comfortable working in a busy environment where no two days are the same.
You don't need lots of experience, just a positive attitude, a willingness to learn, and the ability to work well as part of a team.
* Being aged 16 or over.
* Having the right to work in England and having been a resident in the UK/EEA for at least three years before starting the apprenticeship.
* Not be in full-time education at the start of employment/apprenticeship
* Do not hold a qualification at the same level or above in the subject matter of the apprenticeship (i.e. if applicant holds a BTEC Business qualification they will not be eligible for a Business Administration apprenticeship).
* If applicant holds an undergraduate or post-graduate degree, the apprenticeship applied for is Level 4 or above
Our Story And Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we're uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, e-learning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What We Offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You'll receive an increment at 12 months and upon completion as well as an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, free parking and much more.
Next Steps and How to Apply
If this sounds like the right opportunity for you, we'd love to hear from you!
Please submit your CV and complete our short application form by clicking the apply button. If you have any questions, feel free to contact us at
.
We particularly welcome applications from under-represented groups, including ethnic minority communities, disabled people, LGBTQ+ individuals, and those who are neurodiverse. If you're excited about this role but don't meet every requirement, please apply anyway, you might be just who we're looking for.
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