As an IT Field Engineer at Commercial, you will provide onsite break/fix support, hardware installs, and scheduled contractual visits to a wide range of clients. No two days are the same, you'll be the face of our service, building strong relationships while tackling real-time IT challenges head-on.
You have proven experience in supporting existing desktop/server infrastructures and have the confidence to work independently while being backed by a supportive and knowledgeable team.
Your role combines remote work with moderate travel, primarily around the South West region, with occasional travel beyond these areas to meet client needs.
Your responsibilities as an IT Field Engineer will be:
* Ensure Field Engineer support tickets are updated and completed within SLA
* Perform scheduled contract visits at customer sites and complete relevant documentation
* Attend customer sites and troubleshoot IT issues which cannot be resolved remotely by the Network Operations Centre
* Provide holiday and sickness cover onsite at customer sites when required
* Install and configure new hardware and software at both customer and Commercial sites
* Build excellent relationships with key service stakeholders both internally and externally
* Identify areas to upsell products and services to existing customers
* Cover 1st, 2nd or 3rd Line support teams when required within the Network Operations Centre
* Assisting Professional Services when/if required
About you:
* Exceptional customer service and communication skills (both written and verbal)
* Fault analysis and prioritisations skills, to ensure all issues are resolved based on criticality for all our customers.
* The ability to meet contracted SLAs.
* Prioritising and planning workload with clients effectively.
You will also have proven experience with the technologies listed below:
* Microsoft Windows Servers including: (2012, 2012 R2, 2016, 2019 and 2022)
* Office 365 – Azure, Intune, Autopilot
* Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
* Veeam Backup & Replication
* Anti-Virus including MS Defender and Sophos.
* Basic TCP/IP, switching and routing configuration and installation
* Firewall and VPN configuration
* Corporate wireless systems
About us
We're Commercial – a purpose-driven, people-first organisation that's on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn't just the numbers – it's the people, the culture we've built, and the innovative spirit that drives us forward.
As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.
In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.
We're proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.
And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you'll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.
Our Benefits
We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you'll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here's what you can look forward to:
* A base salary of up to £30,600 per annum
* An annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs
* Hybrid working structure with the flexibility to work from home for part of the week
* Company car will be provided
* A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
* An enhanced family leave package to support you and your growing family
* Life Assurance, offering peace of mind with cover equivalent to four times your salary
* Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
* Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
* Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more
Training and Development
At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we'll support you every step of the way by offering training and development opportunities for career growth.
Diversity & Inclusion
At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.
We're proud to stand beside one another through life's ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.
We hire people, not checklists. So even if you don't tick every box in the job description, we'd still love to hear from you. Your potential, passion and perspective might be exactly what we're looking for
We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.
To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy
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Location
Cheltenham (Hybrid)
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Department
Network Operations Centre
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Employment Type
Permanent Full-Time
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Minimum Experience
Mid-level
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Compensation
£28,000 - £33,600
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