Contract Systems Engineer – Work from home – REF 969
Track record delivering IT Infrastructure projects across a range of technologies
Working as a team and mentoring of junior support staff
Communication skills, experience at a senior level.
Ability to operate independently and take accountability for the delivery of major initiatives.
Design and planning of disaster recovery, systems capacity, performance and availability and security for both internal and external systems and networks.
3 yrs + relevant Business Experience
Broad understanding of project methodologies and when they are appropriate
Good working knowledge of Telephony, IP PBXs and Dialler systems in a call centre environment.
TECHNICAL EXPERIENCE
The following is a list of technical skill sets and experience that would be beneficial.
Operating Software
Windows Server 2012/2016/2019 Administration
Active Directory including Azure AD
Roaming profiles, group policies, replication, remote software distribution, sites and services configuration
Remote Desktop Services
Understanding of Windows 2012 RDS application management and deployment.
Exchange Online
Installation, replication, capacity and performance tuning, message tracking, archiving
Vmware and SAN Technologies
Virtualisation and network storage infrastructure. Configuration/maintenance of Vmware ESX 5.x.
Windows 10 Administration
HP
Rack mounted servers, RAID array configuration, rack switching, processor and memory upgrading, KVM switching, LTO4 tape autoloaders/drives
Cisco
Cisco 3750 and 3560 switches, ASA 5540 firewalls
Networking
IP
IP, ADSL and MPLS networks, Cisco VPN configuration, firewalls, routing, VLAN configuration, Cat 5 patching, capacity planning, teaming and route aggregation
Telephony
Support, deployment of handsets and headsets, configuration (e.g. user management, extension allocation, Vector, VDN assignment), capacity planning, IVM, RTA, Upgrades and patching
Management, retrieval, archiving, capacity and performance monitoring
IVR
Experience with inbound and outbound IVR integration would be useful
Fibre
First line support, fault monitoring, LAN extension, PRI, SIP
Security
A understanding of security technologies with a view to utilizing those technologies to support regulatory compliance i.e. PCI/ISO. Websense, Mimecast, Pen Testing, Sophos.
KEY RESPONSIBILITIES
Reporting to the IT Manger (Technical Delivery) your responsibilities will include:-
Capacity planning
Preventative maintenance
Resolve 3rd line support issues for key business systems
Proactively manage the IT infrastructure to ensure maximum system uptime
Develop and maintain IT procedural/process documentation in line with PCI DSS and ITIL requirements
Maintain a viable IT Business continuity and disaster recovery infrastructure as per business requirements
Mentor junior support staff and assist where necessary
Assist in system capacity planning
Constantly review the current IT infrastructure and propose
Installation, configuration and maintenance of key IT systems including
Microsoft servers, switches, SANS, Vmware, telephony systems and firewalls
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