We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes:
* Warm & Welcoming Manner
* Has a calm, can do attitude
* Attention to Detail
* Is an excellent team player with the ability to work autonomously
* High Presentation Standards
* Excellent guest service skills
* Clear Communication
Role & Responsibilities:
* To ensure all of our guests
receive a warm welcome and are treated to the up most hospitality and care
during their stay with us – we aim to provide an unforgettable experience
* To ensure all complaints are
minimized and handled professionally as in accordance with hotel policy
* To follow all hotel policies
as outlined in your training manual –
* Answering telephones, check in
and checkout of hotel guests
* Dealing with guest queries
* Cleaning of public areas
* Set up or clear down from
events and conferences
* To ensure the safety and
security of the building and guests throughout the night
* Luggage assistance
* Serving Food and Drink to the
highest standard to our guests when required.
* Support Food and Beverage
department in aspects of their roles
* Support the Reception by
preparing aspects of departure during the night.
* To
maintain exemplary billing systems and obtain all payments from guests in
accordance with company Policy, and the accurate accounting and processing of
all reception sales.
* To ensure good working relationship with all
other departments and communicate information throughout the hotel.
* To understand responsibilities in relation to Fire
Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
* All other duties as required