Order Processing Specialist
Bolton (Hybrid Working Available 1 day WFH)
£27,000 – £28,000 + Bonus
Monday – Friday
The Opportunity
We’re recruiting for an experienced Order Processor / Customer Service Coordinator to join a fast-paced, growing business with an excellent team culture and strong opportunities for progression.
This role is ideal for someone who thrives in a busy environment, enjoys managing customer relationships, and takes pride in delivering a smooth order journey from start to finish.
The Role
You’ll be responsible for managing high-volume customer orders, ensuring accurate processing, timely dispatch, and excellent customer service throughout.
Key responsibilities include:
* Processing customer orders from start to finish within the ERP system
* Managing customer queries via phone and email
* Coordinating dispatch dates and delivery schedules
* Liaising with warehouse, transport, finance, and sales teams
* Handling returns, complaints, and order amendments
* Managing payments, credit checks, and resolving account queries
* Maintaining accurate CRM notes and customer records
About You
* Strong customer service and order processing experience
* Confident telephone manner and excellent communication skills
* Good Microsoft Office and PC skills
* Organised with strong attention to detail
* Able to work well in a fast-paced environment
* Proactive and solutions-focused mindset
A great opportunity to join a supportive business with genuine career development and a fantastic working culture.
What’s in it for You?
* Competitive salary of £27,000 – £29,000
* Attractive bonus structure
* Monday to Friday working (no weekends)
* Hybrid working options
* Clear progression and career development opportunities
* Supportive and collaborative team environment