Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.
Job Summary
The CDW Workshop Engineer, reporting to the Workshop Supervisor or Senior Engineer, will be required to fault find and repair a variety of customer and company IT equipment including PCs, Laptop, printer and point of sales systems.
Key responsibilities
* Be able to follow procedures and adhere to safety and ESD precautions at all times.
* Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job.
* Show ability to work quickly and soundly with minimal supervision.
* Display role model behaviour at all times.
* Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks
* Ensure all individual work is completed to the required standard and procedures have been followed at all times.
* Ensure all paper work and system entries are completed accurately and correctly.
* Be able to organise and manage individual workloads and time effectively.
* Liaising with the Workshop Senior Engineer to define priorities, objectives and strategy.
* Maintain, and improve, skills in appropriate technologies through training and personal development.
* Ensure that customers receive the highest level of quality
* Perform any additional duties assigned by management.
* It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
* Demonstrated ability to self-learn
* To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
* To always look for improvement ideas to help the productivity and efficiency of the department
The information in this job description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.
Qualifications, Skills & Experience
* PC, laptop and printer hardware repair experience.
* Experience in fault finding and repairing of point of sale equipment.
* Previous experience within a workshop environment is essential.
* Proven analytical skills and the ability to solve problems and feedback to others and ability to share knowledge with others to aid team development
* Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team
* Ability to show flexibility to help the changing needs of the department
* Be an excellent communicator with an eye for detail.
* Be able to work effectively in a high pressure team environment
* Show enthusiasm of your work and of both coaching and mentoring
* Be motivated and be able to maintain required workload with minimal supervision.
Other desirable knowledge and training.
* 3 years hardware break fix experience
* Experience repairing and fault finding J2, Aures and Geller tills.
* HP, laptop, desktop and workstation accreditation
* Lenovo, laptop, desktop and workstation accreditation
* Toshiba, Procare certificate
* ComTIA A+
Essential Attributes
* Excellent organisational and communication skills
* Must be flexible
* Willing to work extra hours during peak periods to ensure SLA’s are adhered to
* Motivational, an ability to get the best from the team even during high volume periods
* Professional
* Honest and hardworking
* Self-Motivated and proactive
* Excellent attention to detail
* Proven record of reliability, responsibility and a solid work ethic
* Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors
* Capable of multi tasking, efficiently managing time and resources
* Ability to work to challenging deadlines
* Have a desire for continuous development and improvement of self, team and Department
* A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
* Must posses a proactive approach to problem solving at root cause, with a can do attitude
* Multi-functional team player experienced in all aspects of general team work
* A good understanding of CDW as a business and its goals and visions for the future
More about CDW and your career with us:
At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape.
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010.
We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it?
What we offer:
Life Assurance
Competitive Contributory Pension
Private Medical Insurance
Enhanced Maternity Pay
25 days holiday + bank holidays
Option to buy additional holiday
Dental Insurance
Season Ticket Loan + additional perks
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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