Customer Service Representative x2
Location: Pinewood, Berkshire
Planned Office Move: Maidenhead – October 2026
Department: Customer Support Centre – MedTech
Contracts Available:
* 1 × 12month Month Rolling Assignment Contract
* 1 × 6-Month Fixed-Term Assignment Contract (Maternity Cover)
Hours: Full-time
Pay Rate: £13.85 per hour (starting rate)
(with structured pay progression following probation and performance milestones)
Reports to: Team Leader
Job Description
Manpower is proud to be partnering with Johnson & Johnson MedTech, a global leader in healthcare innovation, to recruit Customer Service Representatives to join the Customer Support Centre team.
This is an excellent opportunity to become part of a high-performing, professional customer service function supporting a broad portfolio of innovative medical technologies used by healthcare professionals worldwide. You will play a vital role in delivering outstanding service to both internal and external customers, contributing directly to operational excellence and customer satisfaction.
The successful candidates will demonstrate a strong customer-first mindset, accuracy in execution, and a commitment to continuous improvement in a fast-paced, regulated environment.
Important: Candidates must be able to work from Pinewood initially and commit to relocating to the Maidenhead office from October 2026, in line with the planned office move.
* Manage inbound customer enquiries through to effective and timely resolution.
* Process customer orders accurately, following established procedures and controls.
* Log all customer interactions in Salesforce CRM with a right-first-time approach.
* Build and maintain strong customer relationships, providing feedback to internal stakeholders.
* Support quality, accuracy, and performance monitoring within Customer Services.
* Drive first-time resolution and contribute to root-cause analysis and corrective actions.
* Assist senior team members with day-to-day operational activities.
* Support eCommerce channels and order automation initiatives.
* Participate in projects and continuous improvement initiatives aligned to departmental goals.
* Act in accordance with Johnson & Johnson Credo values, compliance standards, and health & safety requirements.
About You
You will be a motivated, customer-focused professional who thrives in a structured, performance-driven environment. You’ll take ownership of your work, demonstrate initiative, and consistently deliver a high standard of service.
Essential Skills & Experience:
* Educated to A-level standard or NVQ Level 3 (or equivalent).
* Proven experience in customer service, ideally telephone-based.
* Excellent verbal and written communication skills.
* Strong organisational and numerical skills with high attention to detail.
* Confident using CRM systems and IT tools; Salesforce experience is desirable.
* Results-oriented with a proactive, problem-solving mindset.
* Strong interpersonal skills and ability to build effective working relationships.
* Comfortable working under pressure in a demanding environment.
* Knowledge of Excel and reporting tools is advantageous.
Why Join Us?
At Johnson & Johnson MedTech, you’ll join an organisation that’s redefining healthcare and improving patient outcomes globally. You’ll be part of a collaborative and supportive team, with opportunities to develop your skills, contribute to meaningful work, and grow within a world-class organisation guided by
If you’re ready to start as soon as possible, can commit to hybrid working with a minimum of 3 days on site, and are comfortable with the future office move to Maidenhead, we’d love to hear from you.
Please note: Appointment to this role is subject to a satisfactory Basic DBS check.
Apply today through Manpower to join the Johnson & Johnson MedTech Customer Support team