Overview
DoubleTree by Hilton Strathclyde is recruiting a Receptionist (Klarent Hospitality operates the hotel). This is a casual, part-time role based at DoubleTree by Hilton Strathclyde, Bellshill, with a competitive salary and achievable incentives.
Job Ref: AM14772
Branch: Doubletree by Hilton Strathclyde
Location: Doubletree by Hilton Strathclyde, Bellshill
Salary/Benefits: Competitive Salary + Achievable Incentives
Contract type: Casual
Hours: Part Time
Shift pattern: Am + PM
Hours per week: 0
Posted date: 11/09/2025
Closing date: 13/10/2025
Responsibilities
* As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
* Assist with and complete audits, as required
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
* Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
* Always demonstrate a high level of customer service
* Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Follow company brand standards
* Assist other departments, as necessary
Qualifications
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Administrative
* Industries: Hospitality
What we’re looking for
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Excellent standards and competent level of IT proficiency
* Good organisational / time management skills
* Resilient, creative, able to multitask and can work under pressure
* Ability to work morning, afternoon/evening, and weekends
* Able to deliver exceptional customer experiences all the time
* Is the Receptionist role for you? Do you have the skill set and experience to take on this role?
Welcome / About the Hotel
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth. Welcome to DoubleTree by Hilton Strathclyde, ideally located in the heart of central Scotland. The hotel features modern amenities, including WiFi, a Livingwell Health Club, spa facilities, and dining options, with guest rooms designed for comfort and convenience.
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