Position Description:
At CGI, you’ll play a pivotal role in ensuring the stability, security and continuous improvement of business-critical application services that help our client, a major Public Sector body, achieve their strategic goals. As a Technical Team Lead (Applications), you’ll take ownership of a complex application estate, guiding teams through operational challenges, driving service excellence and shaping technical roadmaps that deliver long-term value. Working within a collaborative and supportive environment, you’ll have the opportunity to influence key decisions, mentor technical professionals and lead innovation across application support and service delivery, helping clients navigate change while delivering measurable business outcomes.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role will be working on client and CGI sites in Glasgow.
Your future duties and responsibilities:
In this role, you will provide hands-on technical leadership across a diverse enterprise application landscape, taking ownership of application stability, security, performance and lifecycle management. Acting as the technical authority for a portfolio of business-critical services, you will lead the resolution of complex incidents, oversee change and release activity, manage technical risks and ensure applications remain resilient, supportable and aligned to client objectives.
You will lead and develop a team of support professionals while coordinating closely with offshore colleagues, vendors and client stakeholders to deliver a seamless service. Alongside operational responsibilities, you’ll drive continuous improvement initiatives, strengthen technical governance, enhance documentation standards and contribute to service innovation. This is an opportunity to combine deep technical expertise with leadership, helping shape the future direction of application support services while making a tangible impact for our clients.
Key responsibilities:
•Lead & Govern application support teams across onshore and offshore resources
•Own & Oversee the full application stack, including configuration, code, middleware, databases and integrations
•Resolve & Recover major incidents and complex technical issues impacting business services
•Design & Deliver technical changes, releases and project implementations
•Manage & Mitigate vulnerabilities, technical debt, lifecycle risks and application currency
•Coach & Develop team members through mentoring, performance management and capability building
•Collaborate & Influence client stakeholders, suppliers and technical teams to achieve service outcomes
•Maintain & Improve technical documentation, operational procedures and governance controls
•Monitor & Enhance service performance through reporting, analysis and continuous improvement initiatives
•Support & Contribute to bids, proposals and technical solution development where required
Required qualifications to be successful in this role:
To succeed in this role, you’ll bring strong experience leading application support or technical service delivery teams within enterprise or managed service environments. You will have a broad understanding of application architecture and full-stack support, combined with proven leadership capabilities, stakeholder management skills and experience operating within ITIL-aligned environments. You should be comfortable balancing hands-on technical involvement with people leadership, service improvement and strategic planning.
Essential qualifications and experience:
•Proven experience leading application support, application administration or technical service delivery teams
•Experience managing and developing technical staff, including coaching, performance management and objective setting
•Strong understanding of full application stack ownership across applications, middleware, databases, integrations and supporting technologies
•Experience supporting vendor on-premise, SaaS and internally developed applications
•Working knowledge of SQL, T-SQL, C#, .NET, Java and JavaScript environments
•Strong understanding of Incident, Problem, Change, Release and Vulnerability Management processes
•Experience leading major incident resolution and implementing technical changes within controlled environments
•Ability to assess and manage technical risks, dependencies and service impacts
•Experience working with client stakeholders, third-party suppliers and vendor support teams
•Strong documentation, governance and operational process management skills
•Excellent communication, planning, prioritisation and organisational abilities
•ITIL certification or demonstrable experience working within ITIL-aligned service environments
Desirable experience
•Experience supporting bids, proposals, RFP responses or commercial estimates
•Knowledge of application monitoring, automation, scripting or service improvement tooling
•Experience managing application lifecycle planning, application currency and end-of-life strategies
•Experience supporting regulated, high-availability or mission-critical environments
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Skills:
1. Application Management
2. Applications Administration
3. Change Management
4. Communication
5. Incident Management
6. ITIL
7. Leadership
8. Problem Management
9. Service Level Management (SLM)