Service Support Technician (PSV)
Salary: £36,000 + Company Van
Location: Coventry/field-based with frequent travel and occasional nights away
Working days: Monday toFriday, overtime available
Working hours 08:00 to 16:00 when based from Coventry, from other locations will be 8 8-hour working day
Volvo Bus is a global leader in safe, sustainable, and innovative bus and coach solutions. Every vehicle we produce represents cutting-edge engineering, world-class quality, and a commitment to keeping passengers and drivers safe. By joining our team, you’ll play a key role in ensuring our buses deliver exceptional performance across the UK, while supporting our dealers and customers with technical expertise and excellence.
We’re looking for a skilled and proactive Service Support Technician to join our Service Market team. In this role, you’ll support the Volvo dealer network with pre-delivery inspections, repairs, and technical expertise, ensuring every vehicle meets our exacting standards. You’ll also work on used vehicles, assist with on-site diagnosis, and contribute to reducing costs while maintaining top-quality service.
What Volvo Bus Can Offer You:
1. Pension scheme: Matched up to 5% of your salary, including death in service cover.
2. Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
3. Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
4. Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
5. Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave
For more details regarding our benefits, please follow the link: volvo-employee-benefits-document.pdf (volvogroup.com)
Who Are You and Your New Colleagues?
Ideally, you come from a PSV or HGV truck background with hands-on workshop experience, but are now looking for a more customer-facing role. You’re someone who thrives on problem-solving, delivering excellence, and making a real difference to customers, while enjoying a role that combines technical work with customer interaction.
To succeed, you’ll bring:
6. A full UK driving licence (PSV licence preferred but not essential)
7. NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair
8. Strong diagnostic and problem-solving skills with the ability to read schematics and circuit diagrams
9. Ability to carry out/repair electrical wiring in a range of vehicles
10. Knowledge of diagnostic tools for vehicle electrical and electronics
11. Strong manual skills and precision in repair and testing
12. Organisational skills and the ability to work as part of a team
13. An understanding of contractual obligations and the ability to interpret wording
14. Excellent communication skills, both verbal and written
15. A solid technical understanding of vehicle systems, with the willingness to keep learning about our product range and the latest industry legislation
You’ll report directly to the Service Manager – UK and Ireland and be part of a passionate, supportive team. Day to day, you’ll collaborate with technical experts, dealer network colleagues, Bodybuilders and wider support teams across the UK to deliver a seamless experience for both colleagues and customers.
What You Will Do
16. Conduct pre-delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
17. Support the dealer network in delivering PDIs and repairs on-site.
18. Inspect, maintain, and rectify used vehicles efficiently.
19. Fit additional vehicle equipment, including CCTV, USB ports, and monitors.
20. Assist with storage procedures, vehicle movements, and preparation.
21. Support service market teams with on-site diagnostics, investigations, and rectifications.
22. Oversee bodybuilder quality inspections and report accurately on all work carried out.
23. Contribute to cost management while maintaining Volvo’s standards of health, safety, quality, and environmental care.
Apply today, or if you know someone who would be perfect for this role, encourage them to apply.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.