Job Description
IT Support Engineer – Surbiton, Surrey - £45,000
A highly successful and rapidly growing global business are looking for an IT Support Engineer with 1st and 2nd Line Support experienced to join their IT team. This is a fantastic opportunity to join a great business that really prides itself on supporting and developing their employees; onsite gym is provided as well as free breakfast and lunch plus other great benefits.
This IT Support Engineer role is a "hands on “ IT position where support is often provided face to face, over Teams or on the phone. It would suit a personable, friendly, customer focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer or Desktop Support Engineer. As well as BAU support, there will also be interesting project work to be involved in.
Key responsibilities include:
Provide telephone and email support for internal users
Software installation, desktop imaging, software inventory and monitoring
Configuration and installation of physical and virtual servers
Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
Backup administration
Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
Assist with projects of all sizes including technology infrastructure and software projects
Overall management and responsibility for the efficient handling of support requests
The ability to conduct and participate in meetings / system demonstrations
Skills required:
Professional manner with excellent communication skills
Experienced in installing, supporting and troubleshooting :
*
o Windows 11,
o Microsoft Office 365,
o Exchange
o Active Directory,
o Networking (DNS, DHCP, TCP/IP),
o VMware/Hyper-V
Remote Access tools, Mobile device configuration (iPhone / iPad)
Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
The salary on offer for this role is up to £45,000 plus benefits including:
Free onsite gym
Free breakfast and lunches for all
Cycle to work scheme
Continued professional development
Private healthcare and pension
22 days holiday per year which increases with length of service
A friendly fun and very exciting environment enhanced with regular company-funded social events such and seasonal parties