Post:
Head of Performance and Business Management
Location:
Head Office, 18 O'Neill Road, Newtownabbey, BT36 6WB
Contract:
Permanent
Hours:
37.5 hours per week
Job Summary and Purpose:
To ensure that the performance of NI Hospice is effectively measured across a critical set of performance measures relating to care, education, income and corporate services and that the organisation operates within a robust and quality risk and governance framework. To utilise the performance framework to support with strategic direction for the organisation in conjunction with the Hospice Leadership team and Board of Trustees.
Reporting to the Chief Operating Officer (COO), this role supports the delivery of NI Hospice's strategy and ensures that we can demonstrate organisational excellence. The post holder uses performance data to inform strategic decisions, working closely with the executive team and board of trustees. The post holder will ensure compliance with legislation, regulations, and contracts, including health and safety, and oversee accurate, timely reporting to statutory bodies such as RQIA, ICO, Charities Commission, fundraising regulator etc.
The post holder will develop strategic KPIs aligned with organisational goals, in collaboration with the Hospice Leadership Team, and ensure accurate performance data is regularly produced. The post holder will also modernise and maintain governance, risk, and performance systems, including implementing technology to monitor key indicators, ensuring compliance with statutory guidance and best practice.
The role is responsible for reporting on risk and performance, escalating matters of concern to senior management and supporting solutions to address areas for improvement.
What we offer:
Attractive Terms & Conditions apply including:-
* Generous Annual Leave Entitlement, starting at 27 days per year, which increases with service along with 10 Statutory days each year (pro rata for part time)
* Focus on Employee Wellbeing Initiatives
* Training & Development Opportunities
* Comprehensive induction training programme
* Employee Assistance Programme including access to 24/7 Doctors support.
* Cashback health scheme
* Special offers at over 600 leading high street and online retailers
* Various salary sacrifice schemes.
* Free onsite car parking
* Subsidised canteen
For further information, please refer to the Job Description and Specification below. If you have any queries, please contact a member of the People & Development Team via email to or phone
The closing date for applications is Monday 22nd September 2025 at 10.30 am (we recommend that applications are submitted at least 15 minutes prior to the closing time to ensure technical difficulties are not encountered).
For guidance on how to apply using our online application platform GetGot, or troubleshooting any potential issues, please refer to the following link: Getgot FAQs.
Please note all correspondence will be sent to the email address provided on your application form. Please ensure to check your 'junk/spam' folder as due to personal email security settings, emails can sometimes appear here. Any email correspondence will come from an email address ending in
"We are an equal opportunities employer and we welcome applications from all suitably qualified persons"