3 Month Contract With A local Authority
Job Purpose:
To coordinate and manage the end-to-end voids process to ensure empty properties are turned around efficiently, safely, and to required standards, enabling prompt re-letting and minimising rent loss. The Voids Coordinator acts as a key liaison between contractors, surveyors, lettings teams, and tenants to streamline the voids and re-letting process.
Key Duties and Responsibilities:
* Oversee the voids process from tenancy termination to property handover, ensuring properties are re-let within target timescales.
* Arrange pre-void and post-void inspections in collaboration with surveyors or maintenance staff to assess works needed.
* Coordinate and schedule void works (e.g., repairs, cleaning, compliance checks) with internal teams or external contractors.
* Monitor contractor performance, ensuring work is completed on time, within budget, and to agreed quality standards.
* Maintain accurate records and void property data in housing or asset management systems, updating key milestones and progress notes.
* Ensure all void properties are compliant with safety regulations (e.g., gas/electric checks, asbestos surveys, fire safety) before re-letting.
* Act as a central point of contact between lettings teams, maintenance, tenants, and other stakeholders to ensure smooth transitions and effective communication.
* Track void turnaround times and rent loss, identifying delays and working to improve performance against KPIs.
* Support continuous improvement by identifying opportunities to streamline processes and reduce re-let times.
Requirements
* Strong organisational and time management skills
* Excellent communication and stakeholder coordination
* Knowledge of voids processes and housing/property management
* Understanding of repairs and maintenance terminology and processes
* Ability to manage multiple tasks and deadlines
* Proficiency in using housing management or repairs systems (e.g., Northgate, Orchard, Civica, etc.)
* Experience in a housing, property, or repairs coordination role (essential)
* Understanding of social housing voids procedures (desirable)
* Knowledge of health & safety, compliance, and regulatory standards
* Relevant qualification in housing, property services, or business administration (desirable)