New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. Deputy Manager - Female Homeless Hostel Have you had experience working as a Senior Housing Support Worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a Deputy Manager to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution. What we have to offer: Competitive Salary - £29500 - (37.5 Hours) A contributory pension scheme 22 Days Annual Leave - Rising 1 day per year to a maximum of 30 days An online bespoke Mandatory training package including a wide range of additional resources to support your development A range of learning and development opportunities up to and including Level 5 Medicash and Employee Assistance Programme Responsibilities as a Deputy Manager - Female Homeless Hostel will include: To support the Service Manager in leading the delivery of a safe, trauma-informed, gender-responsive supported housing service for women within Liverpool City Council's Single Homeless Pathway. Delivery of high-quality housing-related support Robust safeguarding practice Strong performance against contractual KPIs Effective risk management Timely and planned move-on progression The role requires leadership oversight, operational management and quality assurance to ensure Geneva Road delivers consistently safe and outcome-focused support. Service Leadership & Operational Oversight To deputise for the Service Manager in their absence. To provide leadership, guidance and direction to Support Practitioners. To embed trauma-informed, psychologically informed and gender-specific approaches. To promote a safe, inclusive and empowering environment for women accessing the service. To support rota management ensuring safe staffing levels at all times. To assist with sickness monitoring, annual leave oversight and performance management where required. D elivery Within the Single Homeless Pathway The Deputy Manager is accountable for ensuring Geneva Road operates fully in line with Liverpool City Council's Single Homeless Pathway specification. Driving progression through pathway stages. Monitoring and managing length of stay. Reducing drift and unplanned exits. Ensuring move-on planning begins at induction. Monitoring planned vs unplanned move-on outcomes. Reviewing evictions and abandonments for learning themes. Performance concerns must be escalated to the Service Manager and Head of Homeless Services where KPIs are at risk. KPI & Performance Accountability Monitor service performance via Mainstay and internal reporting systems. Track key indicators including: Length of stay Move-on rates Evictions Abandonments Engagement levels Risk review timeliness Support service improvement plans where performance falls below threshold. Provide performance summaries to the Service Manager and Head of Homeless Services as required. Safeguarding & Serious Incident Management To act as Safeguarding Lead in the absence of the Service Manager. To ensure all safeguarding concerns are recorded on DAVE and escalated appropriately. To ensure Serious Incidents are: Completed using the Serious Incident Template (SIT) Submitted as an SIR to Liverpool City Council Reported immediately to the Head of Homeless Services / On-Call Manager Risk & Recording Governance (Mainstay & DAVE) Every resident has: A comprehensive Risk Assessment A Person-Centred Support Plan A Client Safety Plan (where required) A Move-On Plan aligned to pathway progression Support Delivery & Resident Outcomes The Deputy Manager will ensure staff support women to: Sustain accommodation Increase independence and life skills Improve personal safety Engage with specialist services (IDVA, mental health, substance misuse, ASC) Address barriers to housing progression Build resilience and community integration The service must maintain a strengths-based and empowering approach at all times. Quality Assurance & Continuous Improvement To conduct structured case file audits. To review Serious Incident themes and trends. To lead reflective practice within team meetings. To support service development and continuous improvement. To support complaints investigations and provide information to the Complaints Champion. This post is subject to enhanced DBS criminal record disclosure