Spectrum IT are working with a local Winchester client to hire a contract 1st Line IT Support Technician to join their team on a short-term 3 month contract. This is an INSIDE IR35 role with engagement via Umbrella Company Only. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Working hours: Monday to Friday, 8:00am - 4:00pmThis is a practical, on-the-ground support role and would suit someone who's confident with device imaging, deployments, and general IT administration. Interviews will be informal - Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week.Key Responsibilities:
* Support the rollout of Windows 11 devices across the business
* Unbox, image/configure, and ship laptops and desktops to end users
* Maintain communication with users regarding delivery and handover
* Track and manage activity using Excel logs and Service Request tickets
* Assist with general 1st line IT support tasks as required
* Accurately update and close tickets using the internal ServiceDesk tool
Essential Skills & Experience:
1. Experience with device deployment and provisioning at scale
2. Familiarity with Intune and/or Datto RMM (desirable)
3. Comfortable imaging, building, and setting up ...