Senior Business Support Administrator
Location: East Grinstead
Salary: £28,000 - £33,000
Full Time | Permanent
The Role
Gold Group is a successful recruitment agency based in East Grinstead, West Sussex. Established in 2000 we partner with leading organisations across engineering, technology, construction, life sciences and defence. As an Employee‑Owned Trust (EOT) our people are the heartbeat of the business.
We're looking for a highly organised, proactive, and personable Senior Business Support Administrator to become the operational heartbeat of our growing recruitment business.
You’ll be at the centre of everything that keeps the business moving – supporting consultants, managing contractor compliance, producing contracts, coordinating operational projects, improving systems, and helping us embrace new technologies including AI.
Duties
* Contractor & compliance management
* Producing contractor contracts and onboarding documentation
* Preparing and managing Umbrella Terms of Business and client agreements
* Maintaining contractor records and compliance files
* Chasing clients, contractors and suppliers for documentation
* Supporting audits, compliance activities and quality processes
* Lead and co‑coordinate on ISO audits
* Attend Senior Management meetings
* Ensuring all records are accurate, compliant and up to date
* Supporting the recruitment team with administration and operational processes
* Producing reports, KPI dashboards and management information
* Managing CRM, job board and system administration
* Coordinating business projects, process improvements and system upgrades
* Supporting tenders, commercial documentation and client requirements
* Organising team events, incentives and internal communications
* Liaising with IT MSP with any IT issues and setting up new starters
* Helping improve processes through automation and AI tools
* Stock check of office equipment and ordering as and when required
Experience required
* Previous experience in Sales support, Office administration, HR, Compliance administration, Office coordination, Business executive or Customer service
* Experience producing contracts and business documentation
* Strong administration and organisational skills
* Excellent Microsoft Office skills
* Experience with CRM systems and databases
* Understanding of compliance processes and contractor administration – highly advantageous
* Knowledge of ISO – beneficial
Additional Information
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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