Mode Search are partnering with a modern, purpose-led luxury accessories brand in their search for a Head of Retail to lead and scale their physical retail business. This is a rare opportunity to join an award-winning, high-growth luxury brand at a pivotal stage of its retail expansion. Known for its strong values, elevated design aesthetic, and commitment to ethical and sustainable practices, this business offers the chance to shape a best-in-class retail experience within a collaborative, entrepreneurial environment.
Working closely with the Commercial Director and senior stakeholders, the Head of Retail will take full ownership of retail strategy, commercial performance, and people leadership across the store network. Balancing strategic thinking with hands-on delivery, this role will play a critical part in driving growth, building high-performing teams, and ensuring consistent brand execution across all locations.
The role is based in London and will require regular presence across stores.
The Role:
* Own and deliver the retail strategy aligned to brand vision and commercial objectives
* Drive sales growth, profitability, and productivity across the retail network
* Take full accountability for retail P&L, forecasting, and budgeting
* Lead the planning and execution of new store openings, pop-ups, and flexible retail formats
* Build and deliver trading plans, key moments, launches, and in-store activations
* Champion an elevated luxury customer experience, ensuring consistency across service, VM, and storytelling
* Own and develop the clienteling and CRM strategy to drive repeat rate and client lifetime value
* Ensure operational excellence across staffing, scheduling, stock, compliance, and health & safety
* Act as first point of escalation for day-to-day retail operations
* Recruit, develop, and retain high-performing retail teams, building a culture of performance and customer obsession
* Define training, coaching, and succession planning frameworks for store leadership
* Partner cross-functionally with E-commerce, Marketing, Merchandising, Finance, and Operations to deliver a seamless omnichannel experience
* Leverage data and insights to inform decision-making and drive continuous improvement
Requirements:
* 10+ years’ retail leadership experience within luxury fashion or accessories
* Proven track record of delivering strong commercial performance across multi-site retail
* Strong experience managing retail P&L, budgets, and forecasting
* Deep understanding of luxury service standards, clienteling, and CRM
* Experienced people leader with a hands-on, coaching-led approach
* Operationally strong, with the ability to implement scalable processes
* Highly collaborative, confident influencing senior stakeholders
* Comfortable operating in a fast-paced, high-growth environment
To apply, please send your CV to info@modesearch.co.uk or click the apply button.
Please note: due to high volumes of interest, only shortlisted candidates will be contacted.