Job Description
Proofpoint is seeking a Product Support Engineer for our enterprise-level products. The role involves providing excellent customer support, managing complex system-level escalations, and working in a fast-paced environment. The ideal candidate will have experience in email administration, security, DNS, or similar customer-facing technical environments.
Responsibilities include:
1. Providing Tier 1 support during the hours of 1pm to 10pm, Monday to Friday.
2. Troubleshooting and resolving technical issues via phone, web, and email.
3. Advising customers on product use and resolving system issues.
4. Managing escalations and liaising between customers and support tiers.
5. Assisting with installations and configurations as needed.
Qualifications:
* Experience in a technical support/helpdesk environment, with knowledge of email systems and networking.
* Skills in problem analysis and software troubleshooting.
* Professional communication skills across all customer interfaces.
* Ability to work in a fast-paced, agile environment with strong problem-solving skills.
* Self-directed and team cooperative attitude.
Preferred Skills:
* Experience with Linux.
* Positive, proactive mindset and adaptability to change.
* Ability to quickly become a subject matter expert in Proofpoint technologies.
Why Join Proofpoint?
We are dedicated to protecting our customers' assets through innovative cybersecurity solutions. We value diversity, honesty, and initiative, offering opportunities for growth and development. Join us to be part of a global leader in cybersecurity, trusted by more than half of the Fortune 100.
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