We are looking for aSeniorTechnical Claims Advisorto use their motor vehicle mechanical expertise to help guide our clients through the appropriate claims process. As a key part of the APG team you will be responsible for guiding claimants through the relevant claims process giving expert advice regarding suitable repairers and relevant liabilities.
The key responsibilities you could be looking after include:
1. Provide accurate claims advice across a variety of products and the processes involved within your handling limit
2. Other reasonable duties as required.
3. Resolve claims across a variety of platforms, telephone, email and online
4. Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend
5. Understanding our various customers requirements and working with them to ensure they are properly dealt with
6. Maintain company service levels and deliver on set KPIs
7. Consider and validate High Value Claims in accordance with AP referral process
8. Provide technical advice and support to the Claims Team
9. Provide support to the Sales team by providing accurate and timely information
10. Provide professional and friendly service
11. Ensure fair settleme...