Job Summary
We are seeking a highly motivated and experienced Customer Support Coordinator to join our dynamic team. You will play a key role in ensuring customer satisfaction, driving continuous improvement and maintaining high service standards across customer services, and warehousing.
Responsibilities
Customer Service:
* Address customer inquiries via phone, email, and in person.
* Manage orders, returns, and resolve issues promptly.
* Manage customer relationships with both clients and suppliers for all aspects of service and delivery
* Support KPI reporting and escalate issues when necessary
* Identify customer issues and contribute to service improvement initiatives.
* Maintain detailed documentation for customer service processes
* Work closely with cross-functional teams to resolve queries and enhance service delivery
Warehousing & Logistics:
* Support inventory management, stock checks, and order fulfillment.
* Assist with the dispatch/receiving of goods and maintain warehouse organisation.
* Operate basic equipment and follow safety protocols.
Experience
* Strong customer service background with the ability to manage relationships at all levels
* Experience within the orthopaedic footwear or orthotics market is preferred but not essential.
* Excellent communication and problem solving skills
* Proficiency in MS Office.
* Ability to work independently and as part of a team.
* Willingness to work flexible hours to cover holidays and sickness
Job Type: Part-time
Pay: £15.00 per hour
Expected hours: 20 per week
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Language:
* English (preferred)
Work Location: In person