About The Role
Due to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.
The team behind Wren Kitchens have been an industry leader in kitchen manufacturing for both the UK and US markets for half acentury, and has now become the UK's fastest growing designer, manufacturer and retailer of kitchens. We already have 100+ showrooms across the UK & US, and plan to continue our expansion with many more. Come and join our team and be a part of our success story
In this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.
Key Responsibilities:
Take ownership of aftercare cases from start to resolution
Communicate clearly and empathetically with housebuilders and homeowners
Schedule and coordinate aftercare works with installers
Update customer portals and internal CRM systems within SLA requirements
Raise and process purchase orders and subcontractor invoices
Complete general administrative tasks
Build strong relationships with customers and installation partners
Identify opportunities to support team and operational growth
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)Responsibilities document.
What Wren offer?
Life Assurance after 2 years' service
Access to Benenden health and discount platform after 1 years of continuous service
Personalised progression plan with clear career opportunities
Individual training budget for personal development
EE discount
Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
Eye Care Vouchers
Refer a Friend Scheme
About You
To be successful, you will need:
Thrives in a fast-paced, customer-focused environment
Calm under pressure with strong problem-solving skills
Highly organised with excellent time management
Confident written and verbal communicator
Strong attention to detail
Customer care or kitchen industry experience (desirable)
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story